Bonuses: Checking status on desktop and mobile, multiple pending bonuses, withdrawals and transfers on deposit bonus

Here you can find everything you need to know about the differences between release, pending, and deposit bonuses.

What is a release bonus?

At one stage or another, you might come across 'release bonuses'. These are bonuses that need a certain amount of redemption points before they can be credited to your account. If you earn the necessary points before the bonus expires, we'll credit your account with the winnings straight away.

You earn redemption points by playing eligible real money games. The number of redemption points you need to release the bonus will vary depending on the offer in question.

For more information about our rewards program and redemption points, head to our page here.

What are pending bonuses?

Pending bonuses are any bonuses that haven't been claimed or credited yet because redemption points are still needed for them to be released.

Anytime you have more than one pending bonus, the redemption points will count towards them in this order:

  1. Towards the bonus with the most redemption points earned towards completion.
  2. Towards the bonus that is closest to expiring.
  3. Towards the oldest uncleared bonus.

What is a deposit bonus?

With certain qualifying real money deposits, you'll be eligible for a deposit bonus.

These bonuses are not affected by withdrawals. Once you've made a qualifying deposit using a bonus code, you can submit your withdrawal requests without any risk to the pending bonus. This rule applies to any bonus that gives you an immediate reward, as well as any release bonuses requiring redemption points. A withdrawal can only affect your ability to receive a bonus that you've not claimed yet. However, if this is the case, when you withdraw, a message will warn you of this and let you see which bonuses are open to you.

To claim a deposit bonus, you'll need to make a real money deposit. You can find the deposit options available to you by visiting the Cashier at any time.

Bonuses are not applied to player-to-player transfers.

How do I check the status of my bonuses?

If you want to check the status of any pending bonus you might have, follow the steps below:

  • Desktop: My Rewards → Bonuses → Release bonuses
  • Mobile: My Rewards → Bonuses
  • Website: Use the button below to get to the bonuses section directly.

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